FAQs

Answers marked “Pending content” are still being defined and will be finalized before launch.

Can I order without personalization?

Yes. Most products can be ordered with no text, logo, NFC, or QR — just choose your colors and quantity. Available options vary by product.

Can I add my business logo?
Pending content

Yes, on products that offer the Logo option. Upload your file on the product page. Accepted formats and file requirements are still being finalized.

What kind of files can I upload?
Pending content

Accepted file types, size limits, and artwork guidelines will be published before launch.

Can I choose my own colors?

Each product page lists the colors available for that model, by name. If you need something that isn’t listed, tell us through a Custom Project request.

What’s the difference between NFC and QR?

NFC opens a link when tapped with a compatible phone. QR opens a link when scanned with a phone camera. Some products offer both, with one shared link or two different links.

Can I order larger quantities?
Pending content

Yes. Choose any quantity on the product page, or request a quote for larger orders. Volume pricing hasn’t been defined yet.

Can you create something custom?

Yes. Use the Custom Projects form to describe what you need. Sending a request doesn’t confirm a price, feasibility, or date.

Will you review my details before production?
Pending content

Some orders may need us to confirm details with you before production. When this applies and how it works is still being defined.

How long do production and shipping take?
Pending content

Production times, shipping methods, and rates are pending and will be published in the Shipping Policy.

Can I change or return my order?
Pending content

Change, return, and refund conditions — including for personalized items — are pending and will be published in Returns & Refunds.

How do I get help with an order?

Send us a message from the Contact page and include your order number if you have one.